AI Chatbot

Our AI Chatbot is a smart, always-available digital assistant designed to transform how businesses interact with their customers. It responds instantly to user questions, providing accurate and relevant answers 24/7 without any delays. Powered by advanced artificial intelligence, it understands natural language and delivers human-like conversations. Whether your visitors need product details, support, or general guidance, the chatbot is always ready to help.

It reduces customer waiting time and improves overall satisfaction. By handling repetitive queries automatically, it allows your support team to focus on more complex tasks. The chatbot can be customized to match your brand’s tone and business needs. It works seamlessly across websites, dashboards, and applications.

FAQ about AI Chatbot

How do I train the AI chatbot with my own data?

Training the AI Chatbot

Login to your chatbot dashboard using the company-provided credentials. Then click on AI Knowledge → Knowledge Base and choose the source type (plain text or JSON). Input your data and add it to the knowledge base.

Next, go to Qdrant.tech , register for an account, and create a cluster. You will receive a cluster API key and an endpoint.

Use these credentials in Account → Knowledge Configuration, save the settings, and that’s it—you’ve successfully created your bot’s knowledge base with your data.

How the AI Chatbot Website Crawler Works?

Training the AI Chatbot

You simply provide your website URL to the Website Crawler.

The crawler automatically fetches data from your website.

It extracts the important content and site URLs and presents them in plain text format.

You can then copy and paste this data directly into your knowledge base.

This process reduces your workload, since you don’t have to manually create or input content yourself.

What happens when the AI is unsure or the question is too complex?

Training the AI Chatbot

You can enable WhatsApp fallback. When AI confidence drops below your set limit, the chatbot shows a “Connect with a human on WhatsApp” button that starts a chat with your business number.

Can visitors see their previous conversations with the AI chatbot?

Chat History & Visitor Experience

Yes. Chat history is stored per browser or user account. Visitors can reopen the widget anytime and continue their previous conversation.

How do I turn notification sounds on or off for AI replies?

Customizing the AI Chatbot Interface

Go to Bot Styling → Customize Settings and toggle “Enable Notification Sound Reply.” Currently, you can only enable or disable this option. In the future, you will be able to use your own custom message tone for notifications

How do I change colors, fonts, and font sizes for the AI chatbot?

Customizing the AI Chatbot Interface

Go to Bot Styling → Customize Settings. From there, you can select your brand colors (chatbot color and background color), choose a Google Font from the given list, and adjust the font sizes.

Can I change the bot name, welcome message, and position on screen?

Customizing the AI Chatbot Interface

Yes. In the Appearance tab, you can change the bot name, write a custom welcome message (supports emojis and line breaks), select whether the chatbot appears on the bottom-left or bottom-right.

How do I clear or reset a conversation?

Chat History & Visitor Experience

In the bot header, there is a Reset button. Clicking this button will clear your chat history and start a new chat.