Live Chatbot

Our Live Chatbot connects your website visitors directly with real human agents in real time. It allows customers to get instant, personalized support whenever they need help. Agents can handle multiple conversations at once through a powerful live-chat dashboard. This ensures faster responses and better customer satisfaction.

The live chatbot builds trust by letting users speak to a real person instead of waiting for emails or calls. It is perfect for sales inquiries, technical support, and customer service. Visitors can easily switch from AI to live chat when they need human assistance. The system shows agent availability so users always know when help is online. With Live Chat, your business stays connected and responsive at all times.

FAQ about Live Chatbot

Does the live chatbot styling Customiziable ?

Customizing the Live Chatbot Interface

Yes, the live chatbot styling is customizable. You can adjust colors, fonts, position, bot name, and the welcome message—just like with the AI chatbot.

How does the live chat system know whether an agent is online, offline, or disconnected?

Agent Availability Status

The live chat system continuously monitors the agent’s dashboard connection in real time. When an agent logs in, their status automatically changes to Online and is shown with a live indicator. If the agent logs out, the status switches to Offline. If the internet or system connection is lost during a conversation, the status changes to Disconnected, ensuring visitors always see the correct agent availability.

Can an agent handle multiple website visitors at the same time?

Multi-Visitor Chat Management

Yes, our live chat system allows agents to manage multiple visitor conversations simultaneously. With the Livechat or full package, agents get a dedicated live-chat dashboard separate from account and billing settings. This chat area displays a real-time list of all active website visitors. Agents can easily switch between conversations and respond to multiple users efficiently without missing any messages.

Can I send files in the Live Chat Bot, or is it only text?

Chat Message Types

Currently, the Live Chat Bot supports text messages and emojis only. File attachments are not available in the current version. However, file sharing is planned for a future update. This ensures a smooth and fast chat experience while we continue to add more advanced features.

Which industries commonly use live chatbots?

Industries Using Live Chatbots

Live chatbots are highly useful in customer service, marketing, sales, and e-commerce. They provide 24/7 instant support, recover abandoned carts, qualify leads, recommend products, and improve user engagement — helping businesses save time and increase conversions.

Does a live chatbot reply like a human agent or an AI reply?

Human agent live chat explained

The live chat (often called "live agent chat") is designed for human-to-human conversation: the website visitor types anything in the browser, and a real live agent replies from a dashboard in real time.

Can I set the Live Chat Bot as my default bot?

Default Bot Settings

Yes, when you purchase the full package, you get three bots: AI Chatbot, Live Chat Bot, and FAQ Bot. In the dashboard bot settings, you can choose which bot appears on your website by default. You can set the Live Chat Bot as the primary bot or switch to any other bot anytime. This gives you full control over how visitors interact with your support system.

How can I switch another bot to Live Chat mode if I purchase the full package?

Bot Switching System

When you purchase the full package, you get three bots: AI Chatbot, Live Chat Bot, and FAQ Bot. A bot switch button is available in the chat header. By clicking this button, you can instantly switch from any bot to the Live Chat Bot. This allows visitors to talk directly with a real human agent whenever they need personalized support.